Knowledge Base/PocketCloud Remote Desktop/Getting started

Quick Start Guide for Windows Users

Chris Klotz
posted this on March 30, 2011 06:08 PM

  1. Run the PocketCloud Companion Installer for Windows. Download it here!

    step1.png

  2. Press "Next" to have PocketCloud configure your desktop for Remote Access.
    Note: Windows Home edition users will see a slightly different list of steps.

    step2.png

  3. Enter your Google e-mail address and password in the dialog that appears.
    Don't have one? Sign up for a free account. 

     step3.png

  4. Setup is now complete!

    step4.png

  5. Launch the app on your mobile device and sign into Auto Discovery with the same Google credentials.

    Photo_Aug_05__2_20_18_PM.png

 

Comments

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Maria del Rocio Costa

I followed these instructions, checking the remote desktop line, and I still received the message that  Pocket cloud could not connect to server.  When I run a diagnostic of pocket cloud in my pc it says everything is ok, but in the autodiscovery section, the rdp to port 3389 failed.  What should I do?

April 30, 2011 11:03 AM
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Chris Klotz
Wyse Technology Inc.

What version of Windows are you running? Also on the "Remote Desktop" tab, which one of the 3 options are selected?

April 30, 2011 12:49 PM
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Maria del Rocio Costa

Windows 7

May 01, 2011 05:24 AM
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Chris Klotz
Wyse Technology Inc.

If you're getting "RDP to port 3389 failed" then that means that Remote Desktop is not enabled. Please turn it on by following these instructions and then try again:

  1. Click on the start menu. Right click on "My Computer" and select "Properties".
  2. On the left pane click on "Remote settings".
  3. Click on the "Remote" tab.
  4. Under "Remote Desktop" select the radio button next to "Allow connections from computers running any version of Remote Desktop (less secure)".
  5. Click "OK" to Save.
May 01, 2011 02:48 PM
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Maria del Rocio Costa

Under the remote tab, the information said:  Allow remote assistance invitations to be sent from this computer.  That was checked and it is under Remote Assistance.  There is no Remote Desktop.

May 01, 2011 04:40 PM
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Chris Klotz
Wyse Technology Inc.

What version of Windows 7 are you running? To find out:
Click Start > Type in "winver" in the Search box and press Enter.

May 02, 2011 11:09 AM
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Maria del Rocio Costa

Home premium?

May 03, 2011 03:23 AM
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Chris Klotz
Wyse Technology Inc.

In Auto Discovery Settings does VNC to port 5900 succeed or fail?

May 03, 2011 12:46 PM
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Maria del Rocio Costa

It is successful.

May 03, 2011 02:07 PM
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Chris Klotz
Wyse Technology Inc.

http://pocketcloudsupport.wyse.com/entries/20003443-why-am-i-gettin...

Windows XP, Windows Vista, or Windows 7 (Home Edition)

  1. Click on the start menu.
  2. Go to Programs > TightVNC > TightVNC Server (Service Mode) > Stop TightVNC Service.
  3. Go to Programs > TightVNC > TightVNC Server (Application Mode) > Run TightVNC Server.
  4. Right click on the TightVNC tray icon and select "Configuration".
  5. Click on the "Access Control" tab.
  6. Under "Loopback Connections" check the option "Allow loopback connections".
  7. Press "OK" to save.
  8. Right click on the TightVNC tray icon and select "Shutdown TightVNC Server".
  9. Go to Programs > TightVNC > TightVNC Server (Application Mode) > Run TightVNC Server.
May 03, 2011 02:22 PM
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Maria del Rocio Costa

After completing all nine steps, I sill have the same problem.  When I press test in the wyse pocket cloud auto discovery window, I still get the same message "idp to port 3389 failed"

May 03, 2011 02:59 PM
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Chris Klotz
Wyse Technology Inc.

That's fine, RDP should fail because you are running a Home edition of Windows which only supports VNC. Are you able to connect from PocketCloud now? If not, what error message are you receiving? Is the connection listed under "Discovered Connections" or "Manual Connections"?

May 03, 2011 03:11 PM
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Maria del Rocio Costa

Maybe we are going wrong about this, because of my ignorance.  I am trying to connect an Ipad and my pc.  When I go to my Ipad to see the desktop of my pc, the Ipad says "error:  vnc: authentication failed".  I thought that this had to do with the info in the pocket cloud windows companion where when I press test it says that the vnc is ok but the rdp failed.

May 03, 2011 03:37 PM
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Chris Klotz
Wyse Technology Inc.

That's an easy fix. Read this article for instructions: http://pocketcloudsupport.wyse.com/entries/20003972-why-am-i-gettin...

May 03, 2011 03:40 PM
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Maria del Rocio Costa

Ha, Ha, Ha.  Nothing is easy.  In step #2, when I click on control interfase an error message appears:  failed to connect to vnc server.

May 03, 2011 03:48 PM
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Chris Klotz
Wyse Technology Inc.

Try going via TightVNC Server (Application Mode) instead of TightVNC Server (Service Mode).

May 03, 2011 03:50 PM
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Maria del Rocio Costa

FINALLY, We did it!!!!!!!  Thanks, Gracias mil.  Have a nice afternoon....

May 03, 2011 03:56 PM
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Maria del Rocio Costa

Chirs, now I have another problem.  I liked to much the application, that decided to upgrade so I could use my two computers.  Now, in my ipad I can see both, but when I try to connect to my laptop, I receive a could not connect to server message.  This laptop is a pc running on windows XP.

 

May 03, 2011 04:47 PM
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Chris Klotz
Wyse Technology Inc.

What version of Windows XP is it? Click Start > Type in "winver" in the Search box and press Enter.

In Auto Discovery Settings does RDP to port 3389 succeed or fail?
In Auto Discovery Settings does VNC to port 5900 succeed or fail?

Did you delete the free version of our app? If you have both installed at the same time it can cause issues.

May 03, 2011 04:57 PM
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Maria del Rocio Costa

The version is 5.1  windows home edition

VNC to port 5900 succeded, but rdp 3389 failed.

May 03, 2011 05:06 PM
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Maria del Rocio Costa

Oh, I did not delete the free version.  Will try that now.

May 03, 2011 05:06 PM
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Maria del Rocio Costa

Fix it after deleting the free version.  Thanks again for all your help.

May 03, 2011 05:09 PM
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Nloring

Ok, my turn.

Win 7 Pro - Client version 2.1.14

Droid X - PCloud 1.2.103

I get  a Session Disconnected error when trying to connect via VNC.

Loopback Connections are allowed, VNC has been restarted.

Windows Firewall is off.

Still nogo.

May 05, 2011 01:04 PM
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Chris Klotz
Wyse Technology Inc.

Can you see if you can connect via a manual connection? Click the "+" button in PocketCloud and type in the IP address of your computer. Are you able to connect?

Also - Why are you connecting via VNC? RDP is the preferred method for Windows 7 Professional.

May 05, 2011 02:04 PM
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Nloring

A reboot fixed the VNC connection but RDP gives me a "Cannot connect to server" error.

It also doesn't "discover" the RDP connection, I have to manually create one and I'm not sure I'm getting the host right.

May 06, 2011 05:42 AM
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Chris Klotz
Wyse Technology Inc.
  1. Click on the start menu. Right click on "My Computer" and select "Properties".
  2. On the left pane click on "Remote settings".
  3. Click on the "Remote" tab.
  4. Under "Remote Desktop" select the radio button next to "Allow connections from computers running any version of Remote Desktop (less secure)".
  5. Click "OK" to Save.
May 06, 2011 09:36 AM
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Nloring

My computer has been set that way since I got it a year ago.  Still nogo.

Should I automatically see my computer in the device list with the RDP icon because it only shows up when I create a manual connection?

What is the icon below my VNC connection?  When I click on that it prompts me to buy the Pro release so I can connect to multiple machines.

May 06, 2011 11:04 AM
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Chris Klotz
Wyse Technology Inc.

If you have two connections on the "Discovered Connections" and only one computer then one is RDP and one is VNC. Swipe to delete the VNC connection if you prefer to use the RDP protocol instead. Upgrade to Pro to be able to connect by both RDP and VNC and to more than one computer.

May 06, 2011 11:39 AM
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Nloring

Got it.  Great program.  I believe we'll be springing for a few copies.

May 06, 2011 12:31 PM
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Dgeevaratne

I bought your Pro version but I still cannot use the pointer.  My TMobile GSlate by LG does not have a menu button so how am I supposed to bring up the menu.  I therefore cannot use the keyboard or the pointer.  The menu button is a software button programmed into the interface in other programs.  I have tried using RDP and the PocketCompanion over Windows 7.  Either in portrait or landscape, doesnt work.  it looks like this software is not programmed for the Tmobile GSlate correctly.  Can you fix please?  Thank you.

May 13, 2011 06:41 PM
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Michael Corley

So why would the app on my HTC Evo keep telling me to check my credentials and network connection when I try to log in, when I know my credentials are correct and I have almost full bars on my network?

May 13, 2011 07:27 PM
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Raphael Vianna Eduardo

I followed all the steps and all was fine. In the Auto Discovery appears:
"RDP to port 3389 is successful"
"VNC to port 5900 failed"
And when I try to connect my android appears "Could not connect to server. "
I use windows 7 ultimate, what should I do?

May 13, 2011 10:23 PM
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Chris Klotz
Wyse Technology Inc.

Raphael - Try these steps:

  1. Click on the start menu. Right click on "My Computer" and select "Properties".
  2. On the left pane click on "Remote settings".
  3. Click on the "Remote" tab.
  4. Under "Remote Desktop" select the radio button next to "Allow connections from computers running any version of Remote Desktop (less secure)".
  5. Click "OK" to Save.

And

  1. Click on the start menu.
  2. Select "Control Panel".
  3. Click on "Windows Firewall".
  4. In the left pane click on "Allow a program or feature through Windows Firewall".
  5. Click the "Change Settings" button.
  6. Check all 4 boxes on the "Remote Desktop" line.
  7. Click "OK" to Save.
May 14, 2011 09:15 PM
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Chris Klotz
Wyse Technology Inc.
May 14, 2011 09:16 PM
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Joshua Borne

I have windows xp pro w/ service pack 3. I purchased your pro pocketcloud. I put in my google credentials on both my xoom and pc. I did the auto detection. I see my home pc listed when I launch the app. When connecting the screen pops up with a windows logon request. I changed my computer name and set up an password but it does not work. I cannot get past the screen. What should i do?

May 15, 2011 09:24 AM
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Raphael Vianna Eduardo

Chris, I did those steps, just as you said, but I still can not connect. On my phone I can get to the logon screen windows, but when I try to enter my user account the following message appears:

"Logon failure: user account restriction. Possible reasons for this are: blank passwords not allowed, logon time restrictions or the imposition of a restriction policy."

And then I am still unable to connect.

May 15, 2011 05:04 PM
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Chris Klotz
Wyse Technology Inc.

Raphael - Try this:

  1. Click on the start menu. Right click on "My Computer" and select "Properties".
  2. On the left pane click on "Remote settings".
  3. Click on the "Remote" tab.
  4. Click on the "Select users" button.
  5. Click "Add".
  6. Find your account name, add it, and then click OK on all the windows.
May 15, 2011 07:13 PM
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Chris Klotz
Wyse Technology Inc.

Joshua - What error message are you receiving?

May 15, 2011 07:15 PM
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Joshua Borne

Logon Message: The system could not log you on. Make sure your User Name and Domain are correct, then type your password again. Letters in passwords must be typed using the correct case.

May 15, 2011 07:25 PM
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Raphael Vianna Eduardo

On my computer only has one user account, which already has such access...
The message talked about "blank passwords not allowed" and my user account has no password. This can be a problem?

May 16, 2011 12:57 PM
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Maxdevries10

Chris i have a vista system and i cannot connect  the error message is Error:VNC:authentication failed:1. any suggestions? please

May 19, 2011 01:03 PM
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Chris Klotz
Wyse Technology Inc.
May 19, 2011 01:04 PM
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Joshua Borne
I am still waiting for a fix....
May 24, 2011 03:37 PM
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deqaun kong

dear sir
i am a user of wyse pocketcloud premium.
for premium feature it says :

✔ PocketCloud Premium* (RDP only. In App Purchase: $1/month)
+File Browser: faster and more convenient access to files and applications
+Video Streaming: enjoy your video library over 3G
+Desktop Search: finding files is seamless
+Thin Browser: optimized Web browsing for mobile

i have installed pocketcloud pro 2.1.217 in my ipad2, and go premium
already.
my win7 pc have installed wyse pocketcloud windows companion 2.1.14.
my ipad2 connects to D-link router by 802.11n wireless network,and access RDP to my
win7.

when i view a video on ipad2 which is already stored in my win7pc, i wait
for about 2 minutes to watch a picture, and the movie isn't fluent at all,
so i chang three media for the same movie: windows media player, media
player classic,and stormer player.
all of them can't play fluently.

the format of my video is as follow:

 movie1:  avi  1080p  10113kbps bit rate;

movie2:  mov  1080p  10016kbps bit rate;
movie3:  wmv  720p 6134kbps  bit rate;
movie4:  mov   480p  2876kpbs bit rate;
movie5:  flv   360p   178kbps bit  rate;

my question is
1: if i should install another software except of  wyse pocketcloud windows companion 2.1.14 in my win7 pc server??
2: if the wireless LAN network should must be instead of 3G?

3: what kind of media player should i use?

4: what kind  format of video you have tested well.  

Can you give me some advice ?
thanks !

 

May 26, 2011 07:51 PM
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Seth Perry

on my android tablet it appears I am connecting through to laptop and ge to a windows XP logon screen asking for password and user. Do not know what to put here.

If enter any thing or nothing I get the following
Logon Message: The system could not log you on. Make sure your User Name and Domain are correct, then type your password again. Letters in passwords must be typed using the correct case.

May 27, 2011 09:56 AM
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Chris Klotz
Wyse Technology Inc.

Hi Deqaun,

For smooth video playback you need to play the video through the File Browser, not in a Windows Media Player. To do this connect to your desktop, and then select Menu > File Browser and navigate to the folder where your video is stored. If you see the blue text "Video Streaming" underneath the file then that means that it can be streamed through our Video Boost feature. Simply tap the file to stream it in the native iPad media player. Performance will be better on Wi-Fi than 3G.

-Chris

May 27, 2011 01:26 PM
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Chris Klotz
Wyse Technology Inc.
May 27, 2011 01:27 PM
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deqaun kong

Hi Chris:

thanks for your reply, by your way i can watch a movie fluently , it is a great experience!

 but i still have a question for this theme

1: so  the movie can play fluently,  but the movie has  a degraded image resolution , may be the fluent and image resolution can't be both have!

2: when the movie is over , i do other operating , for example i tap another file,  always the RDP is out of connected.

 can you give me some advice?

thanks

May 31, 2011 01:15 AM
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Scott Pechous

Hello - I am having troubles connecting via my PC:

Here were the questions I answered below.

1- What is the version # of PocketCloud you are using on your mobile device?
*Version 1.2.108
*2- What is the model of the mobile device you are using(Evo, iPhone,
iPhone4, iPad, Xoom)?
*HTC Incredible*
3- What version of Windows are you using on your computer(XP, Vista, 7)?
*XP*
4- What Feature set of Windows are you using (Home, Pro, Enterprise,
Ultimate)?
*Home*
5- If using a Mac, what version of Mac OS are you using (10.5.8, 10.6.3)?
6- What are the exact error messages that you are getting?
"*Login Failed" - When I try to auto-discover via my Google Account on
Computer.*
(Please specify if the message is on the mobile device or on the computer)
7- Have you installed the PocketCloud Windows or Mac companion on your
computer?
*Yes*
8- If yes, what version number(2.1.14, 1.0.32S)?
*2.1.14*
9- Can connect to your desktop PC from another PC?
* no other PC*
10- Can you connect using Wi-Fi, 3G/4G, both or none?
*None*
11- What Connection type are you using on your mobile device to connect to
your computer(RDP, VNC or View Client)?
*RDP -*
* Need to verify the Computer Settings:*
* Host Address = ?*
* Username = ?*
* Password = ?*
* Domain = ? *
* Port = 3389*

June 02, 2011 05:45 PM
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Chris Klotz
Wyse Technology Inc.

Hi Scott - Are you getting the error message "Login Failed" on your computer or on your HTC Incredible?

If it's on your computer, first try restarting Windows and trying again. That will restart our service and usually fixes things. If that doesn't work then you may want to take a look at this article: http://wysetechnologyinc.zendesk.com/entries/20159403-why-am-i-gett...

-Chris

June 03, 2011 10:34 AM
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ryan

[quote] On my computer only has one user account, which already has such access...
The message talked about "blank passwords not allowed" and my user account has no password. This can be a problem?

 

I also have this issue, what 'account' details should I add? And no my gmail account does not work!

TIA

Ryan

June 11, 2011 01:05 AM
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ryan

sorted it, your windows account needs to be password protected

June 11, 2011 07:39 AM
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Nigeria

Good morning,

I am unable to establish a VNC connection.  the window does not allwo me to see all info. re: VNC connection

June 15, 2011 08:43 AM
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Chris Klotz
Wyse Technology Inc.

Nigeria - Can you take a screenshot of the problem and send to me? What version of Windows are you running?

June 15, 2011 04:27 PM
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Henry To

Hi Chris,

I get the error "Login Failed" on my iMac version 10.6.7 and PocketCloud Mac Companion v1.0.32s.  I open port 5222 but still does not help.  How do I check that the DNS name "talk.google.com" does not route through a proxy on Mac OS?

 

Thanks in advance.

Henry

June 15, 2011 09:34 PM
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Ross

Hello Chris,

I have an server that controls the clients on my network.  I'm running a Juniper Firewall appliance that I've configured port 3389 to listen for PocketCloud Pro's request through my public IP.  It's working great on RDP and the clients also have RDP on.  Now these are my questions... Can I create two other connections with two different port numbers in PocketCloud Pro on the same public IP by creating the different ports in my firewall appliance to connect independently on each client?  Should I be using VNC instead?  Do I need to subscribe to Premium?  Because it's not working.

Please advise.

Thanks

Ross

 

June 16, 2011 03:31 AM
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Chris Klotz
Wyse Technology Inc.

Hi Ross,

Yes you can connect to multiple RDP enabled desktops on the same public IP. The easiest way is to install our PocketCloud Companion which does not require any configuration but does require that you have a Gmail account.

The harder way to do it is to change the default 3389 RDP port on your other desktops. Once you do that you will also need to specify that custom port in PocketCloud under the settings for that particular manual connection. 

June 16, 2011 02:20 PM
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Bradley Morris

Hi Chris,

I've been trying to log on to my computer from my iPad with no success. It is just perpetually loading. I'm running Windows 7. I've run the "test RDP and VNC connectivity" and it says that the RDP connection succeeded but the VNC connection failed. Is that my problem and if so, how do I fix it?

June 16, 2011 02:55 PM
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Chris Klotz
Wyse Technology Inc.

No it's ok for VNC to fail since RDP is enabled.

Can you give me some more details...
1) Have you tried powering off both your iPad and PC and trying to connect again?
2) Is your desktop in PocketCloud listed under "Discovered Connections" or "Manual Connections"?
3) Is this a Home or Office computer? 

June 16, 2011 02:57 PM
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Bradley Morris

1. I haven't tried turning off my iPad (doing so now) but I did just restart my PC

2. Discovered connections

3. Office

June 16, 2011 03:00 PM
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Chris Klotz
Wyse Technology Inc.

If restarting your iPad doesn't fix it then I'm afraid your work may be blocking the ports needed for this setup to work. You'll have to ask your IT Department to open ports 5222 and 3389. Also try turning on "NLA" in "Connection Settings" within PocketCloud as well as following these instructions:

Windows Vista and Windows 7 (Professional, Ultimate, Business, or Enterprise Editions)

  1. Click on the start menu.
  2. Select "Control Panel".
  3. Click on "Windows Firewall".
  4. In the left pane click on "Allow a program or feature through Windows Firewall".
  5. Click the "Change Settings" button.
  6. Check all 4 boxes on the "Remote Desktop" line.
  7. Click "OK" to Save.
June 16, 2011 03:03 PM
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Rjlawson323

hi, which will I check? I don't see any "remote desktop" and there are five things in here with "remote".

Is there any way I can you the pocketcloud pro while my computer is off?

 

thanks much

June 17, 2011 05:34 AM
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Rjlawson323

By the way, I'm using Vista and also, how can I make the RDP work? 

Can someone use my Home computer while I am using the Samsung Galaxy Tab which is connected to it?

Sorry for all these.  I'm a newbie.

 

June 17, 2011 05:38 AM
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ryan
You cannot use pocket cloud whilst comp is off, you cannot use comp whilst using pocket cloud and vice versa.
June 17, 2011 05:40 AM
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ryan
Personally I got vnc and auto discovery working and have not bothered with rdp
June 17, 2011 05:43 AM
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Rjlawson323

oppss... and does this means you cannot use pocket cloud outside your house also?

June 17, 2011 06:36 AM
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Rjlawson323

not just outside but away?

June 17, 2011 06:37 AM
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Rjlawson323

What's the use of this applicant in my phone when I can't use it without turning my laptop on?  I hope I will be enlighten here.  Did I just waste my money on this? my fault...

June 17, 2011 07:02 AM
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ryan
You can use it away from home via 3g or wireless hotspots
June 17, 2011 11:02 AM
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Rjlawson323

thanks, ryan, but I still need to bring my laptop with me, right?

I thought I can just bring my tab without a laptop and use this application. :(

June 17, 2011 10:43 PM
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Rjlawson323

how can i make the VMware viewer works? 

where to get connection server?

username & password -> can be anything?

where to find the tunneling in galaxy tab?

 

thanks

June 18, 2011 12:23 AM
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ryan
As long as your laptop is in and connected to the internet you should be able to access it. Username and password are for your account in your computer, you mat have to set a password through user accounts settings this is to prevent anyone from picking up your phone/tablet and logging onto your computer/s
June 18, 2011 05:23 AM
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Chris Klotz
Wyse Technology Inc.

Hi Rjlawson323 - To answer your questions:
1) Your computer will need to be powered on in order to access it from PocketCloud.
2) The VMware Connection Type is only used with businesses that have a VMware View Server setup.
3) For the easiest setup process I recommend installing the PocketCloud Companion on your desktop computer.

June 20, 2011 11:15 AM
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Nigeria

I am unable to establish a VNC connection. the window does not allwo me to see all info. re: VNC connection

June 20, 2011 04:25 PM
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Nigeria

I TRIED RESOLUTION CHANGE BUT THAT DIDNOT WORK ANY OTHER ADVICE

June 20, 2011 04:26 PM
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Nigeria

I  DOWN LOADED VNC FROM ANOTHER SITE.  BUT NOW ITS SAYING RDP TO PORT FAILED 3389 AND VNC 5900 SUCCESFUL SO NOT SURE IF I CAN GET IT TO WORK FROM HERE

June 20, 2011 05:00 PM
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Nigeria

i finally got it.  last question do i need to have allow loop back connections checked

and after being on for a while it say network isnot  working ...is that my connection or something not checked correctly

 

thanks

June 20, 2011 05:47 PM
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Chris Klotz
Wyse Technology Inc.
  1. Does your desktop appear in PocketCloud under "Discovered Connections" or "Manual Connections"?
  2. What is the exact error message you are receiving when you try to connect?
  3. It is OK for RDP to port 3389 to fail as long as VNC to port 5900 succeeds.
  4. If you are able to connect then there is no need to enable the loop back option.
June 20, 2011 06:28 PM
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Landon W

I have two remote desktop lines.  One has all of the boxes checked and I do not have access to the other.  Is that what is keeping me from connecting? is there a way to work around it?

June 24, 2011 07:43 AM
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Chris Klotz
Wyse Technology Inc.

Hi Landon - Are both of your desktops showing up in PocketCloud? If so what is the error message you receive when trying to connect?

June 24, 2011 02:16 PM
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arthur atwood

I am running Win 7 ult 64 bit. I have already changed my settings in remote desktop to allow connections from all versions(less secure) so now RDP port 3389 is succesful. But even after going into control panel and added checks to all remote desktop settings VNC to port 5900 still fails.

July 01, 2011 10:30 PM
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arthur atwood

I also disabled all Firewalls and Antivirus as well. But nogo.

July 01, 2011 10:31 PM
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Chris Klotz
Wyse Technology Inc.

Hi Arthur - It's OK for VNC to fail. The VNC protocol is only used for Home editions of Windows. As long as the RDP port check passes then you should be good to go.

-Chris

July 05, 2011 10:04 PM
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Richard Bulla

Chris, with your help I hope to be able to use your fine product.  First 2 steps for windows XP I did. Now have RDP to port 3389 ok but VNC to port 5900 or 5800 failed. Automomatic discovery is OK but get always RDP was disconnected after brief black screen on  Ipad.

July 06, 2011 04:02 AM
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Hasan

I am trying to access my pc from ipad. My PC is having Windows XP Professional Version 2002 SP2. I have installed and configured and getting my pc icon on ipad but when try to connect it, it ask for windows XP user and password but when i enter that it gives error "Unable to log you on because of an account restriction".

July 12, 2011 01:32 AM
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obie goodman

I finally got my android to connect to my pc but I couldn't get past the windows xp login. I have no password to login to my home computer. I saw the "Unable to log you on because of an account restriction" message.

July 14, 2011 04:05 PM
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Garron Macklin

I am using XP and got it to recognize the rdp by adding a password.  My computer is detected but when i go to connect sometimes it detects then i get a black screen on my droid x and it kicks me out of windows back to log in on my computer.

July 28, 2011 08:02 AM
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Vernon Burger

Just curious.  It seems that in order to use this on Win 7 that I need to have a sign in password for my computer?  Is that right.  I would prefer to not have to have a password on my computer.  Is there a way to use this program without a computer password.

August 10, 2011 02:34 PM
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Chris Klotz
Wyse Technology Inc.

That is correct. You will need to specify a password in order to be able to connect from PocketCloud.

August 10, 2011 02:37 PM
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Vernon Burger

Thank you Chris.  Appreciate you very fast response.  Guess I will just have to go with the flow.  ha.

August 10, 2011 03:36 PM
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Marc Derendinger Jr

I have Windows 7 Home, and am attempting to use pockt cloud on both my android phone and an asus transformer tablet.

I have vpn pass enabled, and port5900 seems to be forwarded. Both phone and tablet recognize a detected connection, but once I attempt to connect, I get a black loading screen that never resolves.

 

Any thoughts?

August 13, 2011 06:21 PM
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Marc Derendinger Jr

ok, tried manal connection and forwarded port to 5900 via router config and now have access. but I should figure out how to move pointer.. I know I saw a reference somewhere...

August 13, 2011 10:35 PM
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mihai costea

Hello everybody...I need some help....I try to connect to my PC from my Android phone, and when  select my PC name from the menu it takes me to enter  the VNC password ( VNC password missing)...I tried every password that I could remember, but none worked - VNC password wrong - can someone help me with an advice...Is there any settings that will allow me to remember/recover my password?

Thank you

August 15, 2011 05:12 PM
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Chris Klotz
Wyse Technology Inc.

Mihai - Please follow these instructions to reset your VNC password: http://wysetechnologyinc.zendesk.com/entries/20153061-pocketcloud-i...

August 15, 2011 05:18 PM
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Konstantin

Tell me please, can I copy files from PDA to my computer?

August 19, 2011 04:03 AM
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s badet
HELP - I still cannot get consistent connection to my server -(VNC, Galaxty tab to Windows Vista Home) pocketcloud has worked great 25% of the time. ... no answer from 'Roger'
August 19, 2011 10:10 PM
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eddie vargas
It keeps saying password wrong, Ive gone into tightvnc and changed it but still the same message, please help, using win7 home premium, pocketcloud
August 20, 2011 01:05 PM
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Chris Klotz
Wyse Technology Inc.

Konstantin - Is your PDA a iOS or Android device?

S Badet - I responded to you on the other thread you commented on.

Eddie - Please go to your Control Panel and remove all "VNC" servers. Once you have done that please install the PocketCloud Companion which will guide you through the setup process.

August 24, 2011 11:59 AM
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s badet
Chris - BIG THANX - Pocket Cloud is working flawlessly. Bless you and your family. S Badet
August 24, 2011 11:12 PM
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Marc Derendinger Jr

Problem:

able to manually configure, but cannot connect via other wifi's.

Using companion software I configure everything through gmail, and get a continual loading screen on my device while attempting to remotely connect.

August 25, 2011 06:37 AM