posted this on March 30, 2011 06:08 pm
I followed these instructions, checking the remote desktop line, and I still received the message that Pocket cloud could not connect to server. When I run a diagnostic of pocket cloud in my pc it says everything is ok, but in the autodiscovery section, the rdp to port 3389 failed. What should I do?
What version of Windows are you running? Also on the "Remote Desktop" tab, which one of the 3 options are selected?
If you're getting "RDP to port 3389 failed" then that means that Remote Desktop is not enabled. Please turn it on by following these instructions and then try again:
Under the remote tab, the information said: Allow remote assistance invitations to be sent from this computer. That was checked and it is under Remote Assistance. There is no Remote Desktop.
What version of Windows 7 are you running? To find out:Click Start > Type in "winver" in the Search box and press Enter.
In Auto Discovery Settings does VNC to port 5900 succeed or fail?
It is successful.
After completing all nine steps, I sill have the same problem. When I press test in the wyse pocket cloud auto discovery window, I still get the same message "idp to port 3389 failed"
That's fine, RDP should fail because you are running a Home edition of Windows which only supports VNC. Are you able to connect from PocketCloud now? If not, what error message are you receiving? Is the connection listed under "Discovered Connections" or "Manual Connections"?
Maybe we are going wrong about this, because of my ignorance. I am trying to connect an Ipad and my pc. When I go to my Ipad to see the desktop of my pc, the Ipad says "error: vnc: authentication failed". I thought that this had to do with the info in the pocket cloud windows companion where when I press test it says that the vnc is ok but the rdp failed.
That's an easy fix. Read this article for instructions: http://pocketcloudsupport.wyse.com/entries/20003972-why-am-i-gettin...
Ha, Ha, Ha. Nothing is easy. In step #2, when I click on control interfase an error message appears: failed to connect to vnc server.
Try going via TightVNC Server (Application Mode) instead of TightVNC Server (Service Mode).
FINALLY, We did it!!!!!!! Thanks, Gracias mil. Have a nice afternoon....
Chirs, now I have another problem. I liked to much the application, that decided to upgrade so I could use my two computers. Now, in my ipad I can see both, but when I try to connect to my laptop, I receive a could not connect to server message. This laptop is a pc running on windows XP.
What version of Windows XP is it? Click Start > Type in "winver" in the Search box and press Enter.
In Auto Discovery Settings does RDP to port 3389 succeed or fail?In Auto Discovery Settings does VNC to port 5900 succeed or fail?
Did you delete the free version of our app? If you have both installed at the same time it can cause issues.
The version is 5.1 windows home edition
VNC to port 5900 succeded, but rdp 3389 failed.
Oh, I did not delete the free version. Will try that now.
Fix it after deleting the free version. Thanks again for all your help.
Ok, my turn.
Win 7 Pro - Client version 2.1.14
Droid X - PCloud 1.2.103
I get a Session Disconnected error when trying to connect via VNC.
Loopback Connections are allowed, VNC has been restarted.
Windows Firewall is off.
Can you see if you can connect via a manual connection? Click the "+" button in PocketCloud and type in the IP address of your computer. Are you able to connect?
Also - Why are you connecting via VNC? RDP is the preferred method for Windows 7 Professional.
A reboot fixed the VNC connection but RDP gives me a "Cannot connect to server" error.
It also doesn't "discover" the RDP connection, I have to manually create one and I'm not sure I'm getting the host right.
My computer has been set that way since I got it a year ago. Still nogo.
Should I automatically see my computer in the device list with the RDP icon because it only shows up when I create a manual connection?
What is the icon below my VNC connection? When I click on that it prompts me to buy the Pro release so I can connect to multiple machines.
If you have two connections on the "Discovered Connections" and only one computer then one is RDP and one is VNC. Swipe to delete the VNC connection if you prefer to use the RDP protocol instead. Upgrade to Pro to be able to connect by both RDP and VNC and to more than one computer.
Got it. Great program. I believe we'll be springing for a few copies.
I bought your Pro version but I still cannot use the pointer. My TMobile GSlate by LG does not have a menu button so how am I supposed to bring up the menu. I therefore cannot use the keyboard or the pointer. The menu button is a software button programmed into the interface in other programs. I have tried using RDP and the PocketCompanion over Windows 7. Either in portrait or landscape, doesnt work. it looks like this software is not programmed for the Tmobile GSlate correctly. Can you fix please? Thank you.
So why would the app on my HTC Evo keep telling me to check my credentials and network connection when I try to log in, when I know my credentials are correct and I have almost full bars on my network?
I followed all the steps and all was fine. In the Auto Discovery appears: "RDP to port 3389 is successful" "VNC to port 5900 failed" And when I try to connect my android appears "Could not connect to server. " I use windows 7 ultimate, what should I do?
Raphael - Try these steps:
Michael - Please read this thread: http://wysetechnologyinc.zendesk.com/entries/20004027-why-am-i-gett...
I have windows xp pro w/ service pack 3. I purchased your pro pocketcloud. I put in my google credentials on both my xoom and pc. I did the auto detection. I see my home pc listed when I launch the app. When connecting the screen pops up with a windows logon request. I changed my computer name and set up an password but it does not work. I cannot get past the screen. What should i do?
Chris, I did those steps, just as you said, but I still can not connect. On my phone I can get to the logon screen windows, but when I try to enter my user account the following message appears:"Logon failure: user account restriction. Possible reasons for this are: blank passwords not allowed, logon time restrictions or the imposition of a restriction policy."And then I am still unable to connect.
Raphael - Try this:
Joshua - What error message are you receiving?
Logon Message: The system could not log you on. Make sure your User Name and Domain are correct, then type your password again. Letters in passwords must be typed using the correct case.
On my computer only has one user account, which already has such access... The message talked about "blank passwords not allowed" and my user account has no password. This can be a problem?
Chris i have a vista system and i cannot connect the error message is Error:VNC:authentication failed:1. any suggestions? please
Hi - Please follow these steps to resolve: http://wysetechnologyinc.zendesk.com/entries/20003972-why-am-i-gett....
dear siri am a user of wyse pocketcloud premium.for premium feature it says :
✔ PocketCloud Premium* (RDP only. In App Purchase: $1/month)+File Browser: faster and more convenient access to files and applications+Video Streaming: enjoy your video library over 3G+Desktop Search: finding files is seamless+Thin Browser: optimized Web browsing for mobile
i have installed pocketcloud pro 2.1.217 in my ipad2, and go premiumalready.my win7 pc have installed wyse pocketcloud windows companion 2.1.14.my ipad2 connects to D-link router by 802.11n wireless network,and access RDP to mywin7.
when i view a video on ipad2 which is already stored in my win7pc, i waitfor about 2 minutes to watch a picture, and the movie isn't fluent at all,so i chang three media for the same movie: windows media player, mediaplayer classic,and stormer player.all of them can't play fluently.
the format of my video is as follow:
movie1: avi 1080p 10113kbps bit rate;
movie2: mov 1080p 10016kbps bit rate;
movie3: wmv 720p 6134kbps bit rate;
movie4: mov 480p 2876kpbs bit rate;
movie5: flv 360p 178kbps bit rate;
my question is1: if i should install another software except of wyse pocketcloud windows companion 2.1.14 in my win7 pc server??2: if the wireless LAN network should must be instead of 3G?
3: what kind of media player should i use?
4: what kind format of video you have tested well.
Can you give me some advice ?thanks !
on my android tablet it appears I am connecting through to laptop and ge to a windows XP logon screen asking for password and user. Do not know what to put here.
If enter any thing or nothing I get the following Logon Message: The system could not log you on. Make sure your User Name and Domain are correct, then type your password again. Letters in passwords must be typed using the correct case.
For smooth video playback you need to play the video through the File Browser, not in a Windows Media Player. To do this connect to your desktop, and then select Menu > File Browser and navigate to the folder where your video is stored. If you see the blue text "Video Streaming" underneath the file then that means that it can be streamed through our Video Boost feature. Simply tap the file to stream it in the native iPad media player. Performance will be better on Wi-Fi than 3G.
Hi Joshua & Seth - Please take a look at these articles:
thanks for your reply, by your way i can watch a movie fluently , it is a great experience!
but i still have a question for this theme
1: so the movie can play fluently, but the movie has a degraded image resolution , may be the fluent and image resolution can't be both have!
2: when the movie is over , i do other operating , for example i tap another file, always the RDP is out of connected.
can you give me some advice?
Hello - I am having troubles connecting via my PC:
Here were the questions I answered below.
1- What is the version # of PocketCloud you are using on your mobile device?*Version 1.2.108*2- What is the model of the mobile device you are using(Evo, iPhone,iPhone4, iPad, Xoom)?*HTC Incredible*3- What version of Windows are you using on your computer(XP, Vista, 7)?*XP*4- What Feature set of Windows are you using (Home, Pro, Enterprise,Ultimate)?*Home*5- If using a Mac, what version of Mac OS are you using (10.5.8, 10.6.3)?6- What are the exact error messages that you are getting?"*Login Failed" - When I try to auto-discover via my Google Account onComputer.*(Please specify if the message is on the mobile device or on the computer)7- Have you installed the PocketCloud Windows or Mac companion on yourcomputer?*Yes*8- If yes, what version number(2.1.14, 1.0.32S)?*2.1.14*9- Can connect to your desktop PC from another PC?* no other PC*10- Can you connect using Wi-Fi, 3G/4G, both or none?*None*11- What Connection type are you using on your mobile device to connect toyour computer(RDP, VNC or View Client)?*RDP -** Need to verify the Computer Settings:** Host Address = ?** Username = ?** Password = ?** Domain = ? ** Port = 3389*
Hi Scott - Are you getting the error message "Login Failed" on your computer or on your HTC Incredible?
If it's on your computer, first try restarting Windows and trying again. That will restart our service and usually fixes things. If that doesn't work then you may want to take a look at this article: http://wysetechnologyinc.zendesk.com/entries/20159403-why-am-i-gett...
[quote] On my computer only has one user account, which already has such access...The message talked about "blank passwords not allowed" and my user account has no password. This can be a problem?
I also have this issue, what 'account' details should I add? And no my gmail account does not work!
sorted it, your windows account needs to be password protected
I am unable to establish a VNC connection. the window does not allwo me to see all info. re: VNC connection
Nigeria - Can you take a screenshot of the problem and send to me? What version of Windows are you running?
I get the error "Login Failed" on my iMac version 10.6.7 and PocketCloud Mac Companion v1.0.32s. I open port 5222 but still does not help. How do I check that the DNS name "talk.google.com" does not route through a proxy on Mac OS?
Thanks in advance.
I have an server that controls the clients on my network. I'm running a Juniper Firewall appliance that I've configured port 3389 to listen for PocketCloud Pro's request through my public IP. It's working great on RDP and the clients also have RDP on. Now these are my questions... Can I create two other connections with two different port numbers in PocketCloud Pro on the same public IP by creating the different ports in my firewall appliance to connect independently on each client? Should I be using VNC instead? Do I need to subscribe to Premium? Because it's not working.
Yes you can connect to multiple RDP enabled desktops on the same public IP. The easiest way is to install our PocketCloud Companion which does not require any configuration but does require that you have a Gmail account.
The harder way to do it is to change the default 3389 RDP port on your other desktops. Once you do that you will also need to specify that custom port in PocketCloud under the settings for that particular manual connection.
I've been trying to log on to my computer from my iPad with no success. It is just perpetually loading. I'm running Windows 7. I've run the "test RDP and VNC connectivity" and it says that the RDP connection succeeded but the VNC connection failed. Is that my problem and if so, how do I fix it?
No it's ok for VNC to fail since RDP is enabled.
Can you give me some more details...1) Have you tried powering off both your iPad and PC and trying to connect again?2) Is your desktop in PocketCloud listed under "Discovered Connections" or "Manual Connections"?3) Is this a Home or Office computer?
1. I haven't tried turning off my iPad (doing so now) but I did just restart my PC
2. Discovered connections
If restarting your iPad doesn't fix it then I'm afraid your work may be blocking the ports needed for this setup to work. You'll have to ask your IT Department to open ports 5222 and 3389. Also try turning on "NLA" in "Connection Settings" within PocketCloud as well as following these instructions:
hi, which will I check? I don't see any "remote desktop" and there are five things in here with "remote".
Is there any way I can you the pocketcloud pro while my computer is off?
By the way, I'm using Vista and also, how can I make the RDP work?
Can someone use my Home computer while I am using the Samsung Galaxy Tab which is connected to it?
Sorry for all these. I'm a newbie.
oppss... and does this means you cannot use pocket cloud outside your house also?
not just outside but away?
What's the use of this applicant in my phone when I can't use it without turning my laptop on? I hope I will be enlighten here. Did I just waste my money on this? my fault...
thanks, ryan, but I still need to bring my laptop with me, right?
I thought I can just bring my tab without a laptop and use this application. :(
how can i make the VMware viewer works?
where to get connection server?
username & password -> can be anything?
where to find the tunneling in galaxy tab?
Hi Rjlawson323 - To answer your questions:1) Your computer will need to be powered on in order to access it from PocketCloud.2) The VMware Connection Type is only used with businesses that have a VMware View Server setup.3) For the easiest setup process I recommend installing the PocketCloud Companion on your desktop computer.
I am unable to establish a VNC connection. the window does not allwo me to see all info. re: VNC connection
I TRIED RESOLUTION CHANGE BUT THAT DIDNOT WORK ANY OTHER ADVICE
I DOWN LOADED VNC FROM ANOTHER SITE. BUT NOW ITS SAYING RDP TO PORT FAILED 3389 AND VNC 5900 SUCCESFUL SO NOT SURE IF I CAN GET IT TO WORK FROM HERE
i finally got it. last question do i need to have allow loop back connections checked
and after being on for a while it say network isnot working ...is that my connection or something not checked correctly
I have two remote desktop lines. One has all of the boxes checked and I do not have access to the other. Is that what is keeping me from connecting? is there a way to work around it?
Hi Landon - Are both of your desktops showing up in PocketCloud? If so what is the error message you receive when trying to connect?
I am running Win 7 ult 64 bit. I have already changed my settings in remote desktop to allow connections from all versions(less secure) so now RDP port 3389 is succesful. But even after going into control panel and added checks to all remote desktop settings VNC to port 5900 still fails.
I also disabled all Firewalls and Antivirus as well. But nogo.
Hi Arthur - It's OK for VNC to fail. The VNC protocol is only used for Home editions of Windows. As long as the RDP port check passes then you should be good to go.
Chris, with your help I hope to be able to use your fine product. First 2 steps for windows XP I did. Now have RDP to port 3389 ok but VNC to port 5900 or 5800 failed. Automomatic discovery is OK but get always RDP was disconnected after brief black screen on Ipad.
I am trying to access my pc from ipad. My PC is having Windows XP Professional Version 2002 SP2. I have installed and configured and getting my pc icon on ipad but when try to connect it, it ask for windows XP user and password but when i enter that it gives error "Unable to log you on because of an account restriction".
I finally got my android to connect to my pc but I couldn't get past the windows xp login. I have no password to login to my home computer. I saw the "Unable to log you on because of an account restriction" message.
I am using XP and got it to recognize the rdp by adding a password. My computer is detected but when i go to connect sometimes it detects then i get a black screen on my droid x and it kicks me out of windows back to log in on my computer.
Just curious. It seems that in order to use this on Win 7 that I need to have a sign in password for my computer? Is that right. I would prefer to not have to have a password on my computer. Is there a way to use this program without a computer password.
That is correct. You will need to specify a password in order to be able to connect from PocketCloud.
Thank you Chris. Appreciate you very fast response. Guess I will just have to go with the flow. ha.
I have Windows 7 Home, and am attempting to use pockt cloud on both my android phone and an asus transformer tablet.
I have vpn pass enabled, and port5900 seems to be forwarded. Both phone and tablet recognize a detected connection, but once I attempt to connect, I get a black loading screen that never resolves.
ok, tried manal connection and forwarded port to 5900 via router config and now have access. but I should figure out how to move pointer.. I know I saw a reference somewhere...
Hello everybody...I need some help....I try to connect to my PC from my Android phone, and when select my PC name from the menu it takes me to enter the VNC password ( VNC password missing)...I tried every password that I could remember, but none worked - VNC password wrong - can someone help me with an advice...Is there any settings that will allow me to remember/recover my password?
Mihai - Please follow these instructions to reset your VNC password: http://wysetechnologyinc.zendesk.com/entries/20153061-pocketcloud-i...
Tell me please, can I copy files from PDA to my computer?
Konstantin - Is your PDA a iOS or Android device?
S Badet - I responded to you on the other thread you commented on.
Eddie - Please go to your Control Panel and remove all "VNC" servers. Once you have done that please install the PocketCloud Companion which will guide you through the setup process.
able to manually configure, but cannot connect via other wifi's.
Using companion software I configure everything through gmail, and get a continual loading screen on my device while attempting to remotely connect.
Support Software by Zendesk