Knowledge Base/PocketCloud Remote Desktop/Q & A

A Guide to PocketCloud Credentials.

PocketCloud Support
posted this on December 05, 2012 10:02 AM

What are credentials and what are they used for?

PocketCloud can have five different Credentials, they all mean the same thing but they are used differently based on their purpose.  The Credentials you may be required to enter are used in the connections for:

  1. Auto-discovery (Google Gmail)
  2. RDP or NLA, when connecting to a Windows Pro and above computer
  3. VNC using the Windows Companion Remote Desktop Access on a Windows Home, Home Premium computer
  4. VNC when using a Third-Party server on a Windows Home, Home Premium computer.
  5. When connecting to a Mac OS X computer

Note: If you do not use a password on your computer, try leaving it blank and press Enter or Submit and see if you can connect. Otherwise, continue reading.

Let’s take a look at each of them individually:

1 - Auto-discovery Credentials (Google Gmail )

These credentials, when defined on the PocketCloud Windows Companion installed on your computer, are used to include that computer in the list of computers your mobile devices can access (YOUR CLOUD) via the Google services. When the same credentials are used in the PocketCloud Remote Desktop app, these credentials allow the app to present you with the list of computers in YOUR CLOUD (computers using the same Gmail account) to which you can login.

Google_-_Credentials.png

Credentials, in the case of Goggle Gmail are:

  • Username refers to the email address used on the computers you wish to connect to as members of your personal cloud. Example: JDoe@gmail.com
  • Password is used to verify that the Username/email address entered has the key to gain access to your email account and in this case, to all your remote computers. This is a required field. Example: Pa$$w0rd

Summary: The Gmail address and password (Google Gmail Credentials) are only used to find your computers and present you with a list of computers that you are able to connect. THAT'S IT. It does not log you in to the computers automatically. The RDP or VNC credentials are required to CONNECT to your computer.

2 - RDP or NLA Credentials

These credentials are the same username, password, etc. that you normally use to login to your computer. These credentials can be entered in the "Connection Settings" for that host computer listed under the "My Computers" list to eliminate the need to enter the credentials every time you connect to that computer from your mobile device. The illustrations below show the Manual connection setting screen (left) and the NLA Credentials prompt (right).

NLA (Network Level Authentication) is a security feature included with versions of Windows Vista and later (NLA is NOT available on Windows XP, so you should not enable this feature). It is also available in Windows server 2008 and later. NLA requires that you authenticate with the remote computer before a session is granted a connection. NLA CREDENTIALS ARE THE SAME CREDENTIALS AS RDP. You will only see the prompt for these credentials if they are not defined in the "Connection Settings" or if they are set incorrectly.

RDP_Connection.PNG NLA_-_Credentials.png

Credentials, in the case of RDP or NLA are:

  • Username refers to the name of the user authorized to gain access to your Windows computer. Example: JDoe
    • NOTE FOR WINDOWS 8 USERS: This version of Windows, unlike previous versions, allows the username to be an email address. Since Windows 8 does not have a Start button anymore, go to the Start screen and your username will be displayed on the top right-hand corner of the screen. You can also find out the Username by going to the Desktop screen and right-click on the task bar on the bottom and select the Windows Task Manager. Click on "More Details"  and select the "Users Tab and the currently logged-in name will be displayed under the User column. This is the Username you need to use. See figure below for an example.


        Windows_8_Username_a.png.

    • NOTE FOR XP PRO USERS:Windows ALWAYS requires a USERNAME. You may not realize that you are using one if auto login is enabled. To find out your user name, press the key combination Alt+Ctrl+Del and the Windows Task Manager will appear. Select the "Users Tab and the currently logged-in name will be displayed under the User column. This is the Username you need to use. See figure below for an example.

Windows_XP_Username.png.

  • Password is used to verify that the Username entered has the key to gain access to your computer. For Windows XP, this is optional, on all other Windows versions, it is a required field by default. Example: Pa$$w0rd
    • NOTE FOR XP PRO USERS: If you have not defined a password on your XP computer, leave this box blank and just press OK on your login screen to continue, otherwise you will get a message "invalid Credentials" or something similar. Windows XP does not support NLA so DO NOT enable this feature.
  • Domain is a logical group of computers running versions of the Microsoft Windows Operating System that share a central directory database. Unless you are connecting to a Corporate Network, leave this value blank. If you don’t know this value, you can go to the Control panel and click on "System". The domain is displayed in the "Computer name, domain and workgroup settings" section (normally mycompany.com, mycompany.org, just use BI as the domain) or contact your IT department for this information. Example: In most companies, your login is normally given as MyCompany\Username, where the MyCompany value represents the domain and the Username value represents your username.

3 - PocketCloud Remote Access VNC Credentials

These credentials are the same username and password. that you normally use to login to your computer. These credentials can be entered and saved in the "Connection Settings" for the host computer listed under the "My Computers" list. This eliminates the need to enter the credentials every time you connect to that computer from your mobile device. The illustrations below show the Auto-discover setting screen for a Windows computer connection (left) and the Manual connection settings screen for a Mac computer connection (right).

VNC Credentials (VNC Connections) apply to Windows Home Edition computers using the PocketCloud Windows Companion version 2.5.13 or above and Mac OS X 10.6.x and above computers.

Please note that while VNC is a standard protocol supported by Linux environments, PocketCloud is not tested or supported on any Linux environment.

VNC-_Remote_Access_VNC.png VNC-_Mac_Credentials.png

Credentials, in the case of PocketCloud Remote Access VNC are:

  • Username refers to the name of the user authorized to gain access to your computer. Example: JDoe
  • Password is used to verify that the Username entered has the key to gain access to your computer. In most cases is a required field. In the case of Windows Computers, this is the same password that you normally use to gain access to your computer. If you do not use a password, leave it blank. Example: Pa$$w0rd

4 - Third Party VNC Credentials

This credential is only the "Password" defined in your VNC server configuration. This credential (password) can be entered in the "Connection Settings" for that host computer listed under the "My Computers" list to eliminate the need to enter the credential every time you connect to that computer from your mobile device. The illustrations below show the Auto-discover setting screen (left) and the Manual connection settings screen (right).

VNC Credentials (VNC Connections) apply to Windows Home Edition computers using a 3rd party VNC server and any version of the PocketCloud Windows Companion and Mac OS X 10.6 and above computers. To use this option with PocketCloud Windows Companion 2.5.13 or above on your computer, verify that the box for "Use 3rd party VNC on port..." is checked.

Please note that while VNC is a standard protocol supported by Linux environments, PocketCloud is not tested or supported on any Linux environment.

VNC-_3rd_Party_Credentials.png VNC-_3rd_party_Manual_Credentials.png

Credentials, in the case of Third Party VNC are:

  • Password is used to verify that the Username entered has the key to gain access to your computer. In most cases is a required field. Example: Pa$$w0rd

Notes:

  • PocketCloud allows you to use a third party VNC server for local connections, but Domain users are not supported. If you are using a third party VNC server and you don't know what your credentials are, please visit the VNC server's web page to get this information.
  • If you are getting an "Invalid Credentials" message, verify that you have "Allow loopback connections" enabled on your VNC server.

5- OS X Credentials

When connecting to a Mac you may be prompted to enter your Mac Credentials. As with Windows, you should enter the same username and password you use to log onto your Mac when you turn it on (Note: This is NOT your Gmail address or password).

Note: If you don't use a password to log into to your Mac, then you won't be able to log in remotely. In this case, set a password on your Mac user account by opening the System Preferences and selecting Users & Groups. Keep in mid that to make changes on users other than current user, you need to be an Admin User (not Standard).

You may also want to check that you are authorized to access the computer remotely. Try these steps manually:

  1. Open up System Preferences on your Mac
  2. Select Sharing
  3. Verify the following:
    • Remote management is checked
    • Allow access for All users is checked
    • Click the lock to prevent further changes and exit
  4. Try connecting again  

Other Resources:

More information can be found on the following knowledge base articles. To visit them, just click on the article's name.

When connecting via VNC I get a "VNC Password Wrong" message

How do I configure VNC on a Mac with Lion (10.7.x) installed?

How to configure a Manual RDP or VNC Connection.

How can I find my Username and Password?

 
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