Knowledge Base/PocketCloud Remote Desktop/Q & A

Why am I getting the error "username/password incorrect" when connecting to my Windows Desktop?

Chris Klotz
posted this on April 04, 2011 05:08 PM

You may see one of the following error messages when attempting to connect to your Windows Desktop with an invalid username or password.

  • The user name or password is incorrect.
  • The system could not log you on. Make sure your User name and domain are correct, then type your password again.

To resolve:

  1. On your Windows computer go to the Control Panel.
  2. Click on "User Accounts".
  3. Click on your account name.
  4. Click on "Create a password".
  5. Type in a password that you would like to use when connecting from PocketCloud.

Other Resources:

A PocketCloud Guide to Credentials

 

Comments

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John Tamoria

In regard to username/password incorrect.  I just ran in to this issue because running pocketcloud turned on numlock for my wireless keyboard.  When i log in regularly I got the error message because I was typing in numbers accidentally and not knowing it.

On another note, I can't get the vnc to work.  When I check it I get the error message (vnc is not listening to port 5900)

January 24, 2012 03:46 PM
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Chris Klotz
Wyse Technology Inc.

John - Does RDP work for you? If so then you don't need to worry about VNC. VNC is only used for Home editions of Windows.

January 25, 2012 02:55 PM
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Mkaand

Chris, I have exactly same problem. Let me tell you what is my configuration and what is the problem.

I have Pocketcloud Pro software on my Ipad 2, I tried to control my lenovo (Windows 7 Pro on it) via TightVNC. If my laptop is logged on, no problem. But if it is locked or needs to be logon, when I type my password, pocket cloud keyboard sends 2 chars for last digit of my password. So I can not login. I use Microsoft Virtual Keyboard to login (It is built in). But I am hundred percent make sure Pocketcloud's keyboard makes this problem (I mean IPAD virtual keyboard).

 

I will give you good feedback. I opened a notepad on vnc session and I tried to type my password to understand what is problem. Here is the result :

 

My password : xxxxxy3   (I hide with x) last two digits are y3

When I type my password to notepad on vnc connection (via Ipad Pocketvloud pro) I recieved this :

xxxxxy^3

This the problem why I can not login. I hope you can fix this in next update. Thank you very much for this great application.

 

Kaan

February 05, 2012 03:27 AM
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Mkaand

I tested again, number three (3) is not existing on pocketcloud keyboard. When I press 3 I receive ^3. No matter where I type. It needs urgent fix !

February 05, 2012 03:31 AM
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Chris Klotz
Wyse Technology Inc.

Hi Kaan - Any reason you are not using RDP to connect? Your operating system supports it and it has more features than VNC.

What input language do you have your iPad keyboard and Windows environment set to?

February 06, 2012 11:14 AM
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Mkaand

Hello Chris,

First computer :

iPad 2 side : English/Turkish

Windows 7 Pro 32 Bit : Turkish

 

Second Computer :

iPad 2 side : English/Turkish

Windows 7 Ultimate 64Bit : Turkish

 

Results are same (problem) when I press 3 key on my iPad the result is ^3 But --->

SECOND TEST :

iPad 2 side : English/Turkish

Windows 7 Ultimate 64 Bit : English

NO PROBLEM everything is fine. So you can set a computer keyboard layout to Turkish to see that problem. I hope this is good feedback for you. if keyboard language is English there is no problem. iPad side doesn't matter English or Turkish.

I have to use VNC because one of my laptop is restricted (company laptop) I do not have permission to change remote desktop settings. But VNC is good for me. I can control my laptop without logged out. So VNC is the best option for me.

February 06, 2012 12:53 PM
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Chris Klotz
Wyse Technology Inc.

Hi - Unfortunately the VNC protocol does not provide support for any language except English. So if you use Turkish, then you will encounter the issue that you are seeing. Sorry about that.

-Chris

February 06, 2012 07:04 PM
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Sheryl LeWinter

(Sorry for this VERY late comment...  I just noticed it.) 

  To Lana Griffin....   you solved my problem!  I couldn't get the cursor to respond to type in my password in the box to login to my computer.  But after reading your message, when I launched  the android app, I clicked and held the computer name, chose "edit" and put in my Windows user name and password.  Then it just logged me in !!!   Amazing.  I'm glad I signed up for the thread or I never would have gone back and seen your message to me.  Thanks so much!!!

 I found out when I log in on my phone, it logs me out on my computer!  I tested it, and was able to see the screen for a game of solitaire on the phone..  Now I have to see if it will work on my Android Xoom Tablet, where I could actually *see* more of my screen and actually use it.

Question...  Do I have to be logged in to my home network for the program to work? 

                       Do I have to be "physically" near my computer for the program to see it?

 Thanks again,

Sheryl   LeWinter  ( I don't know if I have a user name, because it didn't recognize my email when I tried to login here).

February 07, 2012 09:58 AM
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Lana Griffin
Wyse Technology Inc.

Sheryl,

Thank you for a good news! I am glad I could help you.

Regarding " when I log in on my phone, it logs me out on my computer" - this is by design. That is how RDP protocol works. You can use VNC protocol to connect to your PC if you don't want to be logged out. There is a settings that allow to do so.

Answers:

#1. If you use auto discovery connection it doesn't matter what network you are on.

#2. You can be anywhere in the world and you can connect to your PC from Android device.

Regards

February 07, 2012 10:20 AM
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Alvin Cadonic

I was getting the "username/password incorrect" error for my PC until I made a change in my TightVNC settings. I had set/reset my passwords, removed the "-PC" from my computer name, renamed my computer name made sure all the check boxes were selected until I found one that I had always missed.

In TightVNC:

Under "Access Control" make sure that  the"Allow LoopBack connections" checkbox is checked.

Not sure if this will solve everyone's problems but in case someone else is having the exact same problems as me I hope this will help or at least eliminate another possibility.

Cheers,

February 13, 2012 01:41 PM
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Jonathan Pensak

I would like to use Pocketcloud, but I don't want to set up a Windows Password (because I don't want to have to go through the trouble of entering it every time I turn on my laptop).  Is there a way to configure Pocketcloud without a Windows password, or do you require it?  (and if so, is there any way to configure Windows XP to automatically log on each time it's booted?)

Thanks,

Jon

February 21, 2012 05:52 PM
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Lana Griffin
Wyse Technology Inc.

Hi Jonathan,

What Windows XP do you have  - Home or Pro addition?

 

Thank you

February 21, 2012 05:56 PM
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Jonathan Pensak

I have Windows XP Professional, Service Pack 3.

Jon

February 21, 2012 06:04 PM
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Chris Klotz
Wyse Technology Inc.

Hi Jonathan - Windows XP Pro uses the RDP protocol called by default which requires a password. If you don't want to use a password then you can use the VNC protocol but you will lose support for sound and custom resolutions. If you want to use VNC then you can download it from www.tightvnc.com.

-Chris

February 22, 2012 04:05 PM
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Jonathan Pensak

Thanks.

Just to confirm though, even if I haven't set up (and don't need) a password in Windows, I'll need to set one up in order to use VNC protocol?

February 22, 2012 04:16 PM
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Lana Griffin
Wyse Technology Inc.

You don't need password if you use VNC.

February 22, 2012 04:49 PM
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Jonathan Pensak

Sorry, I meant RDP--if I don't set up a password in Windows normally, I"ll have to set one up to use PocketCloud (RDP)?

February 22, 2012 04:58 PM
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Lana Griffin
Wyse Technology Inc.

Jonathan,

For RDP - yes, you need to set up username and password on your PC. This is the way RDP protocol works. Just set up a simple username that doesn't have special characters in it (- or _)

 

Regards

February 22, 2012 05:09 PM
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Derrick
I really don't understand why it keeps telling me my windows credentials are invalid.
November 20, 2012 04:42 AM
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Josh Maurer
Wyse Technology Inc.

Derrick, where are you getting this error message? Are you seeing it at the Windows login screen or before you even connect? Are you using a manual connection or auto-discovery? If you are using auto-discovery, what companion version are you using? Does your password have any special characters in it? Please let me know.

November 20, 2012 09:14 AM
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