Knowledge Base/PocketCloud Remote Desktop/Q & A

How come I can see my desktop but can't interact with it?

Chris Klotz
posted this on April 04, 2011 04:44 PM

To resolve:

On your iOS Device (iPad, iPhone, iPod touch)

This can occur when you have both PocketCloud and PocketCloud Pro installed on your device.

  1. Delete the Free version of PocketCloud.
  2. Turn your device off and then back on.
  3. Launch the Pro version of PocketCloud and try again.

In Windows

This occurs on Home editions of Windows when you are connected using the "view-only" password.

  1. Go to Start > Programs > Tight VNC > TightVNC Server (Service Mode).
  2. Click on "TightVNC Service (Control Interface)".
  3. Right click on the "V" icon next to your clock and select "Configuration".
  4. Click on  the "Unset" button under "View-only password".
  5. Click on the "Set" or "Change" button under "Primary password".
  6. Input your desired password in the white box.
  7. Click on "OK" to Save.
  8. Use this password when connecting from PocketCloud on your mobile device.
 

Comments

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Paul Miler

I have a Mac also running OS 10.6 and when I go to screen sharing and try to check it it won't let me. It also say that the screen is being controlled by remote management. And pocket cloud does nothing when I hit sign out. Do I need to uninstall?

May 20, 2011 08:24 AM
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Chris Klotz
Wyse Technology Inc.

Hi Paul - You can go ahead and uncheck Remote Management and then check Screen Sharing. What do you mean PocketCloud does nothing when you sign out? Are you getting a certain error message when you try to connect from your mobile device?

May 20, 2011 12:42 PM
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keena jackson

I don't see tight vnc on my start menu. I see my computer on my phone but I can't connect.

May 20, 2011 08:21 PM
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Chris Klotz
Wyse Technology Inc.

Hi Keena, what version of Windows are you running? What error message are you receiving when you try to connect? Have you installed the PocketCloud Companion on your desktop?

May 23, 2011 10:49 AM
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Matt Erickson

I have the same problem ... I can see the screen but can't click on anything or interact with it.  Mac OSX 10.6.7 ... iOS 5 (I'm a developer)  In System Preferences under sharing I have just Screen Sharing checked.  Computer settings is set to "VNC Viewers may control screen with password" and "Allow Access for:" is set to all users.  Any ideas?

June 29, 2011 07:36 PM
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Chris Klotz
Wyse Technology Inc.

Hey Matt - I sent you a private e-mail regarding your issue.

-Chris

June 29, 2011 09:13 PM
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Steve Robertson
I have the same problem as matt above... Please help ;) Could really do with this app working.... Also is the sleep function on my mac going to interfere with my remote viewing? I wont have to leave my iMac on all week when I go away will I?
July 06, 2011 05:04 PM
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Chris Klotz
Wyse Technology Inc.

Hi Steve,

What is checked in Apple > System Preferences > Sharing? Do you have any 3rd party VNC servers running on your iMac like Vine Server?

Yes, your computer will have to remain powered on in order to access it while you are away. You can have the display turn off but not the computer.

-Chris

July 06, 2011 05:06 PM
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Matt Erickson

To Steve ... I exited the app on my mac and killed the app on my iPhone then restarted everything and it worked ... might have done a reboot in there as well (old PC habits die hard).  But it did eventually work ... and it is cool!!!  And yes it I don't think it will wake up when sleeping.   There is a check box to stop the mac from going to sleep.

July 06, 2011 05:43 PM
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Steve Robertson

To Chris and Matt.. thank you both for your input

Chris.. unfortunately i am on an Imac and im not aware of a way i can turn the screen off but i am going to look into that as i really dont want to leave it on for 2 weeks while i am away

Matt.. what you suggested worked just fine, i killed the app on my ipad and all was well

The app crashed 5 mins into my connection though and i found it really difficult to scroll anything... could just be that i am not used to it.. will have another go tonight

Thanks again both

Steve

July 07, 2011 10:46 AM
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Chris Klotz
Wyse Technology Inc.

Hey Steve - There should be a way to do that in Apple > System Preferences > Energy Saver.

And Matt, thanks for your help!

-Chris

July 07, 2011 01:42 PM
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Michael Brooks
Having the same problem. Can connect, but cannot interact. Using an iPad to connect to windows xp pro. Any help would be appreciated.
July 09, 2011 08:37 AM
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Paul Kiersey

Hi , I am having the same problem when I try and click on something. I just get this 'blip' sound and nothing happens. Appreciate any help here.

July 19, 2011 04:26 PM
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Matt Johnston

Hi,

I've installed the client on my MacBook Pro running OSX 10.7 (Lion). Last night my HTC Thunderbolt allowed me to connect to my laptop, but I couldnt type in my password at the log in screen to be able to access my desktop. I typed the keys on my phone, but nothing changed and it acted as if the keyboard just wasn't responding....This morning when I tried connecting, it stays at the "Connecting..." screen for over 10 minutes and does not change. Any ideas?

 

Matt

July 24, 2011 12:20 PM
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Chris Klotz
Wyse Technology Inc.

Hi Matt - Our next build which is coming out within 2 weeks will have support for OS X Lion. Thank you for your patience!

-Chris

July 26, 2011 06:02 PM
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Matt Johnston

Ah, I see. I figured the new OS had something to do with it. Thanks! Will there be an announcement anywhere when that build is released or should I just keep checking for updates in the Market?

July 26, 2011 06:08 PM
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Chris Klotz
Wyse Technology Inc.

It will appear as an update in the Market and will also be listed here: http://pocketcloudsupport.wyse.com/forums/309126-announcements.

-Chris

July 26, 2011 06:11 PM
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Clayton Jones

I am able to connect to my Windows 7 desktop (ethernet) without a problem through my Acer Tablet. But I have a laptop running Windows Vista Home that just won't connect. (2Wire Router). They are both on the same network and all my log in info is correct. My laptop shows up as available but when I click it and log in it just sits on a black screen that says connecting but never actually connects. I've read through a lot of the blogs and tried several things but can't get it to work, any ideas?

September 27, 2011 01:38 PM
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Chris Klotz
Wyse Technology Inc.

Clayton - Do you get any error message when connecting, or just a black screen? When you see the black screen can you tap on it and see if your desktop appears?

Thanks,

Chris

September 27, 2011 04:00 PM
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Clayton Jones

Chris-I just see a black screen that says connecting..., ricing it does nothing.(Android tablet)

September 27, 2011 04:04 PM
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Chris Klotz
Wyse Technology Inc.

Can you try restarting your device? PS - No need to post the same topic in 4 threads.

September 27, 2011 04:06 PM
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Clayton Jones

lol, new to the site, figured posting all where i saw would get a quicker response, i see it wasn't necessary bc the response came quickly. I've restarted both my tablet and laptop to no avail.

September 27, 2011 05:24 PM
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Lana Griffin
Wyse Technology Inc.

Clayton,

When you see the black screen connecting to VNC desktop just try to tap the screen several times it should bring the screen up.

If it doesn't work, can you click BACK key to disconnect from the session?

Let me know.

 

Thank you

September 28, 2011 05:00 PM
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Clayton Jones

Lana, I have tried that but it still just states "Connecting..." and never connects, no error message or anything.

October 05, 2011 12:56 PM
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