Knowledge Base/PocketCloud Remote Desktop/Q & A

Why am I getting the error "Could not connect to server" with TightVNC?

Chris Klotz
posted this on April 04, 2011 05:55 PM

To resolve:

Windows Vista and Windows 7 (Professional, Ultimate, Business, or Enterprise Editions)

  1. Click on the start menu.
  2. Select "Control Panel".
  3. Click on "Windows Firewall".
  4. In the left pane click on "Allow a program or feature through Windows Firewall".
  5. Click the "Change Settings" button.
  6. Check all 4 boxes on the "Remote Desktop" line.
  7. Click "OK" to Save.

Windows XP (Professional Edition)

  1. Click on the start menu.
  2. Select "Control Panel".
  3. Double click on "Windows Firewall".
  4. Click on the "Exceptions" tab at the top.
  5. Check the box next to "Remote Desktop".
  6. Click "OK" to Save.

Windows XP, Windows Vista, or Windows 7 (Home Edition)

  1. Click on the start menu.
  2. Go to Programs > TightVNC > TightVNC Server (Service Mode) > Stop TightVNC Service.
  3. Go to Programs > TightVNC > TightVNC Server (Service Mode) > Run TightVNC Server.
  4. Right click on the TightVNC tray icon and select "Configuration".
  5. Click on the "Access Control" tab.
  6. Under "Loopback Connections" check the option "Allow loopback connections".
  7. Press "OK" to save.
  8. Right click on the TightVNC tray icon and select "Shutdown TightVNC Server".
  9. Go to Programs > TightVNC > TightVNC Server (Service Mode) > Run TightVNC Server.
TightVNC_Allow_Loopback.png
 
 

Verify your IP Address or Hostname

If you are connecting via a Manual Connection you should also check to make sure your IP Address or Hostname in "Connection Settings" is correct. You can download a free app like Network Utility for iOS and run a "ping" against the IP Address or Hostname to make sure it's resolvable from the network that your mobile device is connected to.

Disable your Firewall

Third party firewalls such as Kaspersky are known to cause this error message if not properly configured. Try disabling yours and then connecting from PocketCloud.

 

Comments

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Steve Hayes

Running Windows 7 Ultimate.

Step 5 in the Windows 7 fix: my Change Settings button is shaded and I cannot select it.  Is there a fix for this?  Google turned up no results.

April 23, 2011 06:41 PM
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Chris Klotz
Wyse Technology Inc.

If it's already greyed out then that means you are OK to make the changes in step 6.

April 26, 2011 06:24 PM
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Raymond hufault

i have pinged my ip address and was successful but still get can not connect to server?

April 30, 2011 12:43 AM
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Chris Klotz
Wyse Technology Inc.

What version of Windows are you running?

April 30, 2011 12:44 AM
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Raymond hufault

ultimate

April 30, 2011 01:23 AM
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Chris Klotz
Wyse Technology Inc.
  1. Click on the start menu. Right click on "My Computer" and select "Properties".
  2. On the left pane click on "Remote settings".
  3. Click on the "Remote" tab.
  4. Under "Remote Desktop" select the radio button next to "Allow connections from computers running any version of Remote Desktop (less secure)".
  5. Click "OK" to Save.
April 30, 2011 07:50 PM
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Bill Mulligan

I am getting this message when I try to connect iPads to Windows 7 pc's.  I don't have any issues when connecting using Android devices.  I have checked the local machine firewalls and the Remote Desktop settings.

May 02, 2011 03:32 PM
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Chris Klotz
Wyse Technology Inc.
  1. Click on the start menu. Right click on "My Computer" and select "Properties".
  2. On the left pane click on "Remote settings".
  3. Click on the "Remote" tab.

Which of the 3 options is selected?

May 02, 2011 06:11 PM
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Bill Mulligan

Allow connections from computers running any version

May 02, 2011 06:32 PM
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Chris Klotz
Wyse Technology Inc.

In PocketCloud  - Is your computer listed under "Discovered Connections" or "Manual Connections"?

May 02, 2011 10:04 PM
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Bill Mulligan

Discovered Connections

May 02, 2011 10:10 PM
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Chris Klotz
Wyse Technology Inc.

Please open up the PocketCloud Companion and click "Signout" and then "Signin". After you do that turn your iPad off/on, re-launch PocketCloud, and try connecting again.

May 03, 2011 12:49 AM
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kevin

I was having the same issue with IPhone. Now getting message "The remote machine you are trying to connect to is offline and unavailable"even though it is shown as on in discovered connections.?!

May 05, 2011 02:05 PM
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Chris Klotz
Wyse Technology Inc.

Kevin - Try signing out/in on both the PocketCloud Companion and the PocketCloud App on your iPhone. See if that fixes it.

May 05, 2011 05:35 PM
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Darron Hodgkinson

I was getting the same as the above but Im now getting Error: VNC authentication failure: Too many security failures

The app was billed as easy auto setup so im not impressed to be honest.

I'm on an iphone and a macbook pro but all I see above is windows help 

So help!!!

May 08, 2011 02:08 PM
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Austin Weinman

When using the Auto-Discovery tool:

 

I run the connectivity test and repeatedly return the error that VNC to port 5900 has failed.  How do I proceed?

May 09, 2011 10:50 PM
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Chris Klotz
Wyse Technology Inc.
May 09, 2011 11:22 PM
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Austin Weinman

It's windows 7, I apologize I should have clarified. 

May 09, 2011 11:50 PM
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Chris Klotz
Wyse Technology Inc.

Is it Windows 7 Professional, Ultimate, Business, Enterprise, or Home Edition?

May 09, 2011 11:54 PM
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Austin Weinman

Professional

May 10, 2011 12:16 AM
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Austin Weinman

It is set to allow remote desktop connections

May 10, 2011 12:17 AM
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Chris Klotz
Wyse Technology Inc.

VNC is for Windows Home edition. RDP is for all other editions of Windows. Since you are running Windows 7 Pro, the VNC check will fail. As long as the RDP check passes then you are good.

May 10, 2011 12:48 AM
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Austin Weinman

It's working now!  I'm not sure what the problem was before.  When I was trying to use remote desktop on the internal server it would not work, however upon trying at home it connected without a hitch!  Thank you for the responses.

May 10, 2011 01:28 AM
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Bill Mulligan

I pretty much give up here trying to use the ipad to connect to a Windows 7 Pro 32 bit machine.

Remote settings are set to allow from all connections.

Auto Discover sees the machine just fine.

I'm not going through a firewall.

I've uninstalled the the app and the companion numerous times.

I've signed off and signed back in I don't know how many times.

I can remote into the machine with no problem from an Android device.  But Apple Ipad's simply give RDP Session Disconnected.

I have tried now with 4 different iPads (1 iPad 2 and 3 original iPad's) and I always get the same error.  If I can connect with Android devices why can't I connect with iPad's?

I've followed all the directions you've given in this thread and the site.  Nothing shows up in the Windows log pertaining to PocketCloud except that he service started properly.

May 10, 2011 03:46 PM
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Shigeru OKUMURA

I'm using Free version and Pro version in RDP. Free version can connect to server.  but Pro version cannot connect. configuration is same. why cannon connect with Pro version ? what difference ?

May 25, 2011 01:35 AM
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Shigeru OKUMURA

please delete upper comment.

 

May 25, 2011 06:40 AM
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Michael Wallack

I am getting the "Cannot connect to server" error.
I have followed all steps from above and in your comments.
I am running windows 7 Pro.
The computer I am trying to RDP is on a network and is connected to a SBS 2008 server with a firewall.
I have opened ports 5222 and 443 on the server firewall.
I have logged in with google account to both pocketcloud windows companion and for the iPad.
I checked all 4 boxes for remote desktop in the windows firewall settings.

Am I missing something since I am connected to a server?

May 28, 2011 10:50 PM
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Trevor Rain-Water

Does Pocketcloud require both VNC and RDP ports to be opened? I can test and get a successful RDP, but not VNC on 5800 or 5900. Im sure its blocked by our firewall. Why do i still get unable to connect even though i set up the connection as rdp? This is a manual setup because i cant get the companion to connect using my google credentials(also because of the firewall).

 

July 10, 2011 03:30 AM
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Trevor Rain-Water

Sorry - more details:

Host is a windows xp pro sp3

Client is Android 2.3.3

 

July 10, 2011 03:33 AM
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Jakub Mokris

Hi, "Logon failure: user account restriction...." what must i do to run it? please help

July 23, 2011 10:58 PM
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Chris Klotz
Wyse Technology Inc.

Jakub - Make sure your user account has a password. To check and set this go to Control Panel > User Accounts and set a password.

July 27, 2011 01:07 AM
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Kevin Cawley

Hi.  Ok Ive been getting the cannot connect to server error since the beginning.

I have Windows 7 Home Edition - and running version 2.1.135 of Pocket Cloud

I have Norton Firewall and have added a Traffic Rule to open port 3389 & 5900 on both TCP/UDP, inbound/outbound.  I have also added PocketCloud to my dlink router and gigaset telus modem on ports, 5900, 443, 3389 & 5222 under port forwarding rules and application rules.

I have also done all nine tightVNC steps, a couple times for safe measure.

In the test it comes up RDP port 3389 failed and VNC 5900 succesful, which as I understand is normal.

Extra information: I am attempting to connect with my iPhone 3GS.I have added the connection via Manual connection as the auto discovery kept saying login failed when I attempted to connect to Gmail from my computer (although connecting to gmail through the PocketCloud app on my iPhone was able to sign my into gmail just fine), thus I had to scrap the auto discovery idea and enter the information in manually.

I cant thinkg of anything else, one other thing I wanted to ask, seeing as Windows 7 doesnt support RDP connection and only VNC connection, wouldn't it be wise to switch the port that is defined in the iPhone app from 3389(rdp) to 5900(vnc)?  With that being said, it seems to make sense to me but I tried it all the same and got an error message right away.  Usually when I try to connect and get the error message the message comes after about 10-15 seconds of attempting to load.

Any help would be greatly appreciated!  Thanks.

July 31, 2011 07:02 PM
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Tammy S

I have Windows 7 64, droid X, when both side by side they read eachother.  Tried to connect away from home, tells me I cannot connect.  I am using mcaffee not windows firewall, so the instructions herein are not completely helpful.

 

Please help.  I love the idea of the program, but can't get it to work when  I need it.

Also, my computer sleeps when I am away.  I do not like leaving it on all day.

August 17, 2011 12:34 AM
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Chris Klotz
Wyse Technology Inc.

Hi Tammy,

In PocketCloud is your desktop listed under "Discovered Connections" or "Manual Connections"? You will need to have your computer fully powered on in order to access it remotely. PocketCloud cannot turn your computer on for you. Sorry about that!

-Chris

August 18, 2011 08:32 PM
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Kerry Snow

Hi Chris,

Thanks very much for maintaining this resource.

I'm using a Toshiba Thrive (android) with a newly installed version of PocketCloud, and I'm trying to connect to a Windows Vista Home Premium 64-bit edition.  PocketCloud reports my computer as a Discovered Connection (using VNC).  When I hit the connect button, I don't see a "cannot connect to server" message (unless I mess with the connection settings, which I've done as a troubleshooting test), but the "connecting" message seems to go on forever.  I tried setting up a manual connection, and I get the same response (also tried altering the connection settings to erroneous settings...then I get the "cannot connect" message).  I tried the suggestions you listed at the top of this message (starting/stopping the TightVNC server, and I also tried signing out/in from the Companion, and turning my tablet off/on, but those solutions don't seem to resolve the problem.  I checked the firewall settings and the Wyse browser is listed as a remote exception (checked).  I'm obviously at a loss for what to do next.  Any help would be greatly appreciated.

Kerry

August 20, 2011 04:13 PM
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Seth Dawson

Hi Chris,

 

I'm running Mac OSX and running PocketCoud with my Android phone. The phone recognized the computer, but after I enter my VNC password into the Andriod PocketCloud mobile program, it gives says "Connecting" for several minutes and then gives me the error "could not connect to server." Do you have any suggestions?

 

-Seth

September 16, 2011 12:15 AM
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Lana Griffin
Wyse Technology Inc.

Seth,

Usually this behavior indicates that you have entered wrong IP address.

Please verify that you are using correct IP address.

Regards

September 16, 2011 12:57 AM
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Brad Sutter
Cannot connect remote with computer. using windows 7 pro. i have made sure all four boxes have been checked in 'remote desktop' on my desktop computer. my remote device in an android galaxy s 2. I have loaded the pocket cloud companion onto my desktop. when i try to connect with my remote device i am unable to do so. suggestions?
October 25, 2011 04:19 PM
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Chris Klotz
Wyse Technology Inc.

Brad - Does your desktop show up under "Discovered" or "Manual" in PocketCloud? Are both your PC and Android device on the same Wi-Fi network when this error is occurring? Are you connected over VPN when this issue happens? Do you have any Internet Security software running on your PC? Please also make sure NLA is disabled by following these steps: 

  1. Click the Start button.
  2. Right click on "Computer" and select "Properties".
  3. Click on "Remote Settings".
  4. Click on the "Remote" tab.
  5. Ensure that "Allow connections from computers running any version of Remote Desktop (less secure)" is selected.
October 27, 2011 12:51 AM
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ed tucker

I am running W7/64 home edition. Somewhere I've gotten messed up with tight/vnc stop/run, step 2 and 3 of the procedure: I tried the procedure, although the exact words did not show on my start menu. Now when I try to stop it says it fails because it is already stopped. When I try to run the dialog says it cannot run because another copy is already running.

November 02, 2011 05:51 PM
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Chris Klotz
Wyse Technology Inc.

Ed - Do the following to restart the application:

  1. Right click on the "V" icon next to the clock and select "Shutdown TightVNC Server".
  2. Go to Start Menu > Programs > TightVNC > TightVNC Server (Service Mode) and select "Stop TightVNC Service".
  3. Go back to the menu in Step 2 and select "Start TightVNC Service".
November 02, 2011 11:27 PM
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ed tucker

Thanks Chris for the prompt reply. Two things:

1. I am back up and running after restarting my remote computer.

2. A point of confusion for me is that in your item 2 above you tell be to look for the TightVNC Server (Service Mode). When I search Start>TightVNC I do not see the words in parentheses. I do see "Stop TightVNC Server and "Start TightVNC service". I also see "TightVNC Service-Control Interface" along with a number of other options...start, stop, offline configuration, etc. (wish I could copy and paste them all). There are a total of 10 options. Some of the options contain the word "server" and other options contain the word "service". Also, some of the options include the word "Run" and other options contain the word "Start". Until now those words meant the same thing to me.

Told you I was a newbie! I clearly need a tutorial.

November 03, 2011 02:46 PM
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Sowmya

I am using NOKIA X3 and my PC has windows XP. When I tried to connect internet in my PC through Nokia PC suit I was able to connect. It says internet connected but when i open browser and try to open any websitesite it gives "Couldn't connect to remote server" error message. 

Will your 3rd procedure [Windows XP, Windows Vista, or Windows 7 (Home Edition)] solve this issue?

November 18, 2011 07:32 AM
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Vandkconstruction

Hi Chris,

 

I'm trying to connect my Galaxy Tab 10.1, with pocketcloud pro version 1.2.265, to my work computer,  running windows 7 pro, companion version 2.3.4.  I've uninstalled/re-installed multiple times, restarted all devices, logged in, logged out, always getting "session disconnected" followed by "network currently not reachable".  I have everything allowed through windows firewall, rdc allowed.  I haven't seen any tips beyond what I've tried. 

December 16, 2011 05:09 PM
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Dibs

Hi Chris

I have installed the PocketCloud Remote RDP / VNC (free version) on my Samsung Galaxy S2. I keep on getting the error "Could not connect to server".

I am trying to connect manually over my home wifi. I have Windows 7 ultimate and connected through a Belkin wifi router. Also I have AVG internet security 2011 installed on my system.

I have all most tried all the steps mentioned above. the remote port 3389 is forwarded on my router. I have checked this portforward.net .To check additionally I also installed the Fing application from the android market and i can easily ping my router as well as my desktop. Please help.

Regards

Dibs

January 09, 2012 05:22 PM
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Pjhaenke

Hi I'm running Win 7 Pro, I do not see 4 boxes under remote desktop as described in step 6 just "Home/Work (Private) which is checked, and "public" which is not checked. Thanks for the help!

January 24, 2012 07:58 PM
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Chris Klotz
Wyse Technology Inc.

Make sure they are all checked, including "Public". What is the error message that you are getting? Are you connect using a Discovered or Manual connection?

January 25, 2012 10:58 PM
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Shane Tromp

Hi, I'm running Windows Server Standard SP2 on my work computer and trying to connect to it using my Motorola Atrix and Motorola Xoom.  I have installed Pocket Cloud Pro version 1.2.280 on both the mobile and tablet devices.  I am getting the message "Connection failed  Could not connect to server".  I have tried following all the above steps but have not resolved this problem.  Please help.

January 28, 2012 08:39 AM
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Pjhaenke

Hi Chris, Thanks for the info about the public box. I did check it and worked for about a day or two fully and then stopped connecting giving me the same "remote server unavailable" / "cannot connect to server". I am running the discovered connection since i have a dynamic ip address and updating it was a pain. I started a thread under android section of the forum which Sarun in trying to help me with, but feel free to check it out. Thanks!!

http://community.wyse.com/forum/showthread.php?6322-Help-with-quot-staying-connected-with-pocketcloud-companion-quot

January 31, 2012 05:17 PM
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Chris Klotz
Wyse Technology Inc.

Looks like Sarun replied to your thread and is waiting for you to respond. He is one our Developers and I won't be able to help you any better than he can. Please send us your logs. If you have already submitted a ticket then let me know what the # is and I will inform Sarun.

February 01, 2012 01:15 AM
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Rick

I have installed the client and server on a Moto Bionic and windows xp pro, trying to use auto location via gmail, turned on remote assitance via my computer, turned off all windows firewalls, turned off AVG anti virus, tried to set up firewall exceptions on my Dink DI-254 to no avail, then just DMZed my LAN side PC to leave it wide open, tested the remote via pocketcloud prefrences and it said it was listening on 3389, loged on the android client as my gmail account and it report the host as being on line but all attempts all day have resulted in server could not connect eror.  Looking at task manager on the pc as I try to connect wyse.exe doesnt even get a hit of activity as I try to log into the pc. realy at my wits end.  Durring all of this I of course stoped services on both pc and droid and restarted just to get clean starts as well as wiping data for the app too.  nothing is working for me.  pc is reletively clear of remote services other than pocketcloud, did have zumocast from motorola running but killed it to be sure it wasnt interfering, no difference.  Switched droid over to wifi on LAN side with pc and it connects but all I got was a black screen on the droid.  zoom in out button and controls seemed to be active but no image of the pc. gave up and disconnected.  repeated and ot same results.  logged off wifi on droid went back to 3g and still no server error...

so whats next???

 

 

 

Wyse PocketCloud Version : 2.3.9

Wyse PocketCloud Unique Id : D49FFE49-9BD6-4094-921E-6CBDD94D8AAC

Operating System : Microsoft Windows XP Professional Service Pack 3

RDP Supported: Yes (listening on port 3389)

VNC Supported: No

The IP address(es) of your computer are listed below:

192.168.0.102

List of softwares installed on your computer are listed below:

Adobe AIR

AVG 2012

HDAUDIO Soft Data Fax Modem with SmartCP

Windows Internet Explorer 8

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2296011)

Update for Windows XP (KB2345886)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2412687)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Update for Windows Internet Explorer 8 (KB2447568)

Update for Windows XP (KB2467659)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2503665)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508272)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows XP (KB2510581)

Security Update for Windows XP (KB2524375)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Update for Windows XP (KB2541763)

Security Update for Windows XP (KB2544521)

Security Update for Windows Internet Explorer 8 (KB2544521)

Security Update for Windows XP (KB2544893)

Security Update for Windows XP (KB2555917)

Security Update for Windows XP (KB2559049)

Security Update for Windows Internet Explorer 8 (KB2559049)

Security Update for Windows XP (KB2562937)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2567680)

Security Update for Windows XP (KB2570222)

Hotfix for Windows XP (KB2570791)

Update for Windows XP (KB898461)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923789)

Hotfix for Windows Media Format 11 SDK (KB929399)

Hotfix for Windows Media Player 11 (KB939683)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Update for Windows XP (KB951978)

Security Update for Windows XP (KB952004)

Security Update for Windows Media Player (KB952069)

Hotfix for Windows XP (KB952287)

Security Update for Windows XP (KB952954)

Security Update for Windows Media Player 11 (KB954154)

Security Update for Windows Media Player (KB954155)

Security Update for Windows XP (KB954459)

Update for Windows XP (KB955759)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Update for Windows XP (KB968389)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB970430)

Update for Windows XP (KB971029)

Security Update for Windows XP (KB971657)

Update for Windows XP (KB971737)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows Media Player (KB973540)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows Media Player (KB975558)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows Media Player (KB978695)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows XP (KB982665)

Microsoft .NET Framework 2.0

Microsoft .NET Framework 3.0

Synaptics Pointing Device Driver

Microsoft Kernel-Mode Driver Framework Feature Pack 1.7

Windows Genuine Advantage Notifications (KB905474)

XML Paper Specification Shared Components Pack 1.0

ZumoCast

AVG 2012

Microsoft .NET Framework 3.0

Motorola Mobile Drivers Installation 5.2.0

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Java(TM) 6 Update 30

WebFldrs XP

Windows Communication Foundation

Java Auto Updater

AVG 2012

Microsoft .NET Framework 2.0

Windows Workflow Foundation

Microsoft Visual C++ 2005 Redistributable

Intel(R) Graphics Media Accelerator Driver

MotoHelper MergeModules

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Adobe Reader X (10.1.2)

Windows Presentation Foundation

PocketCloud Windows Companion

Realtek High Definition Audio Driver

SMSC IrCC V5.1.3600.5 SP2

Adobe AIR

MSXML 6.0 Parser (KB925673)

February 13, 2012 09:51 PM
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Chris Klotz
Wyse Technology Inc.

Try creating a manual connection (instead of auto discovered) to 192.168.0.102 or your public IP address from www.whatsmyip.net. Make sure you have Zumocast completely uninstalled because that will interfere with our companion.

-Chris

February 18, 2012 09:06 PM
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Pauloslzr

I have an Lenovo Thinkpad Tablet and my laptop is running Windows 7 Pro Service Pack 1 64 bit. While at the office, the connection from my tablet to my laptop works with no problems.  While at home, I cannot connect to my laptop at all.  I have tried it with the laptop both at home and work.  No dice!  I have followed the instructions and have opened port 3389 for TCP/UDP, I have selected all options under remote desktop in the control panel.  I have even turned off the Windows firewall to see if that would work, and still no dice.  I have connected manually on my tablet since the other way never worked.   I keep receiving the 'Could not connect to server ' error.  In short, it works at work but not at home.  Why? Please help.

May 26, 2012 05:36 AM
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Chris Klotz
Wyse Technology Inc.

Hi - You should download our companion which will allow you to connect from wherever you are without having to change the IP addresss in your connection settings. You can download that at www.wyse.com/pocketclouddownload.

-Chris

May 29, 2012 09:17 PM
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Mark Powers

Hi Chris

I have been using PocketCloud Pro for about 8 months now on my iPad 2, with no previous problems.  Recently I started getting the error message 'RDP Session Disconnected' when I try to connect' when I try to connect from the local network or from home.  I am running Windows XP Professional, and have checked the 'allow users to connect remotely to this computer' option and the firewall is turned off.  When I run the diagnostic it says that RDP is listening (VNC is not).  Any suggestions? 

June 25, 2012 10:29 PM
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Josh Maurer
Wyse Technology Inc.

Mark, my apologies for the inconvenience. What version of PocketCloud and the PocketCloud Companion are you using?

Please take a look at our knowledge-base topics related to this error message you are getting:

http://pocketcloudsupport.wyse.com/entries/20003436-why-am-i-gettin...

and

http://pocketcloudsupport.wyse.com/entries/21023653-rdp-session-dis...

Hope this helps.

 

June 28, 2012 10:54 PM
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raj murugan

i tried all of the above no help what so ever does not connect to my pc, the error message i get on my android phone is, "cannot connect to the server"?? please help 

July 19, 2012 06:35 AM
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Josh Maurer
Wyse Technology Inc.

Raj, what version of PocketCloud and PocketCloud Companion are you using? Are you on the same network as your remote server?

July 19, 2012 02:26 PM
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Alex Wass

Hi, I am running Win7 Home Edition and although I have installed the companion I cannot connect with my iPhone. It is a discovered connection but it keeps saying session disconnected. I have allowed loopback connections.

September 19, 2012 10:38 AM
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Josh Maurer
Wyse Technology Inc.

Hello Alex, what version of the companion software are you using? Also what version of PocketCloud are you using? Can you try using a manual connection to see if you are able to connect that way?

September 24, 2012 03:40 PM
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